IGOFX Account Verification

There are two document types that a customer will submit as required by our verification protocol:

  1. Identity documentation
  2. Resident documentation

Identity Documentation

               APPROVE

                                              REJECT

Government Issued ID Card

Customer’s utility bill

Passport

Customer’s name or Identity number mismatch

 

Unknown person’s photo

Scenery Photo

Animation character’s image

Suspicious document / potentially digitally edited document

Bad quality image (totally cannot see the details on the document)

Outdated / Dead License / Invalid License

Incomplete ID card / Passport Scanning

 

In case customer has mistakenly inserted wrong information, please proceed to the following steps:

  1. Contact the respective region CS team member to make information update request
  2. Customer is advised to send information update request via email ([email protected] / [email protected])
 

 

Resident Documentation

                             APPROVE

                               REJECT

Utility bills that has customer’s name correctly printed on it (please disregard the address)

Utility bills that does not have customer’s name on it

Customer’s driving license (please disregard the address)

Unknown person’s photo

 

Scenery Photo

Animation character’s image

Suspicious utility bill / potentially digitally edited document

Bad quality image (totally cannot see the details on the document)

Outdated / Dead License / Invalid License

Documents that older than 6 months

Incomplete Document

 

Utility bills might include:

  1. Water Bill
  2. Electricity Bill
  3. Cable TV Bill
  4. Phone Bill (LAN phone or mobile phone)
  5. Internet Monthly Bill
  6. Insurance Premium Bill

Should customer unable to submit the above-mentioned bill statement as Resident document, he is advised to submit any official letter which was send to him; the submitted letter must clearly shown the letter head of the sender's company, customer's own name and address.